Buying premium intimate tools shouldn't involve guesswork. Explore our frequently asked questions below regarding materials, shipping, and care. If you need further guidance, the Lab is always open.
DildoLab pieces are poured entirely from 100% Platinum-Cured Medical-Grade Silicone. This is the highest standard of body-safe material available. It is completely hypoallergenic, scentless, and non-porous, meaning it will never harbor bacteria or degrade over time.
We absolutely refuse to use TPR/TPE jelly materials. While they are cheap and common in the industry, they are highly porous (meaning they absorb bacteria), they melt, and they emit toxic odors. We engineer for uncompromising safety and longevity.
No. Because our toys are made of pure silicone, using silicone-based lube can degrade the surface of the toy. Please strictly use generous amounts of high-quality, water-based lubricants for a flawless glide.
Absolutely. Your privacy is our priority. Every order is shipped in plain, unmarked outer packaging with no mention of "DildoLab" or the contents inside. The return address will show a generic corporate name.
Orders are typically processed within 48-96 hours. Standard shipping within the US takes 6-10 business days. International shipping varies by region (usually 14-28 days). You will receive a tracking number the moment it ships.
Due to the intimate nature of our products and strict hygiene standards, we cannot accept returns on opened or used items. However, if your item arrives defective or damaged, please contact us immediately and we will replace it without hesitation.
Our designs are engineered to be unapologetic, but the platinum silicone has a velvety, forgiving touch. If you are new to fantasy shapes or larger girths, we recommend taking it slow, warming the toy in warm water first, and using plenty of water-based lube.
Our heavy-duty suction bases require completely smooth, non-porous, and flat surfaces to create a vacuum seal (e.g., glass, glossy tiles, mirrors). They will not stick to textured walls, painted drywall, or unfinished wood.
Yes! Models with a flared base or suction cup are specifically designed to sit securely in standard O-ring harnesses, providing an incredibly stable and realistic experience for shared partner play.